Monday, April 30, 2012
The Bottom Line to Successful Email Fundraising & Marketing
4 STEPS TO SUCCESSFUL EMAIL FUNDRAISING OR EMAIL MARKETING
An excellent way to communicate, email has become so efficient that it has the U.S. Postal Service trembling in its boots! But seriously, if you're still doing direct mail only, you need to add email marketing to your mix of online fund raising tools. And to get the most out of your email fundraising or email marketing program you need to implement the following four strategic steps to success:
1) Build Your Email House File - The most successful professional fundraisers are using email marketing programs to solicit their house files. I know this may be a long process to develop these lists, but once you have a robust house file acquisition process in place, your email lists will grow and your efundraising or emarketing communications to those lists will deliver for you maximum results, way above any external list file rentals.
Typically, your house file consists of various sub lists like your customer file (first or two time buyers); your best customer file (regular, large or monthly donors, for example); and your prospecting file of requestors who have asked for call backs, downloaded white papers, signed up for your newsletters, etc.
In as much as your email success will mostly be measured in dollars raised, or as a conversion rate percent of the overall send, it stands to reason that a larger size internal file will deliver you a greater number of positive replies, once you've found ways to convert the list into sales or gifts. In other words, make a commitment to building your house file, and then ensure that's an on-going part of your marketing efforts.
2) Test, Test, Test - There are several ways to proceed in this realm. First, you will want to conduct a basic Email Split Test. This is where you send out two or three different versions of the same email to determine which one(s) give you the best results. You can test different subject lines, different email creative or different landing pages. By determining which ones perform best, you can fix the underperforming ones and/or concentrate instead on the ones that were productive and successful.
A basic protocol we use as a basis for testing fundraising for non-profits is the following:
1. Short cause-centric email to longer cause-based landing page
2. Long cause-centric email to shorter cause-based landing page
3. Premium-centric version email to basic premium (i.e. product Offer) landing page
3) Evaluate Your “Core Metrics” - Your "Core Metrics" are your central pieces of data that help you make primary decisions regarding your email sending. There are three major ones, and numerous secondary ones. The majors we use are the following:
a. Opens (How Many Emails Delivered Were Opened)—this metric is not completely accurate but as a guide it's good to help you determine the effectiveness of your Email Subject Lines. When your open rates are low concentrate on improving your subject lines.
b. Clicks (How Many Opened Emails Clicked Through to Landing Pages) —this metric reflects the effectiveness of the email creative itself. If your click through rates is low concentrate on improving your email content (i.e. creative). Usually a good ESP will also provide data on which elements of your creative were clicked on, giving you insights into those things that drive click through for you.
c. Conversions (How Many Clicks Became Sales or Gifts) —this metric reflects the effectiveness of your landing pages at converting the visitor into a buyer. If your conversion rates are low concentrate on improving your landing pages.
A sub-item to consider regarding conversions is the average amount of each sale or gift, which, will also affect your overall results and thus can help you determine the over-all value of your various Split Test groups and online fundraising efforts.
…And a Bonus Step to a Successful Email Fundraising program:
4) Fuss Around to Optimize - I can't emphasize enough how important it is to continue tweaking your programs, looking for pockets of opportunity in the data, and searching for ways to optimize your efforts and their results. Figure out what people are clicking on and accentuate the positives, then eliminate the negatives! Keep a document of lessons learned as well, so you can refer back to things you have gained over the years that you can build on in the future.
Email marketing is a proven and effective way to enhance your ephilanthropy, so use these four principles to accelerate your email marketing efforts, and call Pathmaker Marketing in Phoenix at 623-322-3334 if we can be of any assistance to you. Or read further about this topic on our blog about email fundraising.
Wednesday, April 25, 2012
Tuesday, April 24, 2012
Using Social Networking to Promote Your Business
Monday, April 23, 2012
Email Fundraising
Wednesday, April 18, 2012
The Best Summer Games Preaching Series
The Summer Games is fast approaching and are you still looking for a sermon series to preach on this occasion? Every preacher knows that there is a need to be relevant in his preaching and to make the message hit home, it must be abreast with the current events. You don't need to be an expert in Christian marketing to know this and for this reason; we have made available the Go for the Goal: Becoming a Spiritual Champion Sermon Series CD. Here are some of the advantages of preaching this sermon series:
1. Impeccable timing with the Summer Games - The Go for the Goal: Becoming a Spiritual Champion Sermon Series CD is can be preached in tandem with the Sumer Games which will start on July 27 and end on August 12. You will be preaching the most relevant and most up to date sermon series and for sure, this will have a great impact to your church outreach and congregation because they can absolutely relate to what you are talking about.
2. Leverage the media attention with your preaching - Preachers are always on the lookout for outreach ideas. The Sumer Games is expected to have great media coverage and to be able to ride on this wave will be a great advantage to your out reaches efforts. While your hearers watch the games on TV, they will remember your preaching on the topic. And do you know what this will amount to? Impact!
3. Solid Scriptural base - This sermon series is based on Hebrews 12:1-13, which is a very solid springboard to preach a series of messages on becoming spiritual champions. From July 27 to August 12, you will have a ready message that will encourage your congregation like a huge athletic team.
If you will order this sermon series, you will have in your repertoire a toolset that will inspire your hearer to have that champion mind-set. They will have that enthusiasm that will mobilize them to win the world for the Kingdom. So what are you waiting for? Order your copy of the Go for the Goal: Becoming a Spiritual Champion Sermon Series CD or contact Pathmaker Marketing for more information.
Tuesday, April 17, 2012
Church Outreach Ideas -- How to Use a Prayer Wall
A prayer wall is a web application where you can conveniently post prayers and pray for others as well. It’s so easy to use and the convenience will put prayer chain to shame. Updates on past prayers are easy to do; you don’t need to send hundreds of emails to keep people informed. Talk about Church outreach ideas, this is the best there is. Here is how to use it:
1. Post your prayer request like a tweet - The best way to post a prayer is to make it concise so that those who will pray for you will not have a hard time remembering your request. Added to that, there are also details that you want to intentionally miss out especially if they are too personal. You can think of this as a tweet except that it’s a prayer.
2. Post a prayer for others too- Don’t just pray for yourself, pray for others as well. Intercession is a virtue that is highly encouraged in the church and what better way to help your brethren than to pray for them and encourage others to pray for them too?
3. Avoid correcting the prayers of others - If you disagree with other peoples’ prayer request, there is no point in correcting them. You have to remember that the prayer wall is a public environment and making a public correction to someone else’s prayer is just too insulting.
4. Avoid gossips in your prayers requests - It’s easy to fall into this trap. What was intended to be a genuine concern that needs to be prayed for progresses into a gossip. If you think that a request is a gossip in the making, you can flag it as such. The admins of the church website will then remove it from the prayer requests and decide if it is indeed a gossip. Just like other Outreach Ideas, this too has to be protected from misuse.
5. Truly pray - If you want to pray for a request, all you need to do is press the “pray” button and the number of those who prayed will increase. On the downside, you can actually just press the button without actually praying and the person on the other side will actually believe that the number of those who prayed are actually a lot. This just defeats the purpose of a prayer wall and should be avoided. We have to remember that we are accountable to God and dishonesty just doesn’t pay.
A prayer wall is just a web app that makes the job of prayer warriors a little easy. This will encourage more prayers and a great way to see your ministry being fruitful. All you need to do get in touch with Pathmaker Marketing and have it installed in your Church's website or ministry blog. If you have any other Church Outreach Ideas, we would like to hear about it too.
Saturday, April 14, 2012
Friday, April 13, 2012
Thursday, April 12, 2012
The Bottom Line to Successful Email Fundraising & Marketing
4 STEPS TO SUCCESSFUL EMAIL FUNDRAISING OR EMAIL MARKETING
An excellent way to communicate, email has become so efficient that it has the U.S. Postal Service trembling in its boots! But seriously, if you're still doing direct mail only, you need to add email marketing to your mix of online fund raising tools. And to get the most out of your email fundraising or email marketing program you need to implement the following four strategic steps to success:
1) Build Your Email House File
The most successful professional fundraisers are using email marketing programs to solicit their house files. I know this may be a long process to develop these lists, but once you have a robust house file acqusition process in place, your email lists will grow and your efundraising or emarketing communications to those lists will deliver for you maximum results, way above any external list file rentals.
Typically, your house file consists of various sublists like your customer file (first or two time buyers); your best customer file (regular, large or monthly donors, for example); and your prospecting file of requestors who have asked for call backs, downloaded white papers, signed up for your newsletters, etc.
In as much as your email success will mostly be measured in dollars raised, or as a conversion rate percent of the overall send, it stands to reason that a larger size internal file will deliver you a greater number of positive replies, once you've found ways to convert the list into sales or gifts. In other words, make a commitment to building your house file, and then ensure that's an ongoing part of your marketing efforts.
2) Test, Test, Test
There are several ways to proceed in this realm. First, you will want to conduct a basic Email Split Test. This is where you send out two or three different versions of the same email to determine which one(s) give you the best results. You can test different subject lines, different email creatives, or different landing pages. By determining which ones perform best, you can fix the underperforming ones and/or concentrate instead on the ones that were productive and successful.
A basic protocol we use as a basis for testing fundraising for nonprofits is the following:
1. Short cause-centric email to longer cause-based landing page
2. Long cause-centric email to shorter cause-based landing page
3. Premium-centric version email to basic premium (ie product Offer) landing page
3) Evaluate Your “Core Metrics”
Your "Core Metrics" are your central pieces of data that help you make primary decisions regarding your email sending. There are three major ones, and numerous secondary ones. The majors we use are the following:
a. Opens (How Many Emails Delivered Were Opened)—This metric is not completely accurate but as a guide it's good to help you determine the effectiveness of your Email Subject Lines. When your open rates are low concentrate on improving your subject lines.
b. Clicks (How Many Opened Emails Clicked Through to Landing Pages) —This metric reflects the effectiveness of the email creative itself. If your click through rates are low concentrate on improving your email content (ie creative). Usually a good ESP will also provide data on which elements of your creative were clicked on, giving you insights into those things that drive click throughs for you.
c. Conversions (How Many Clicks Became Sales or Gifts) —This metric reflects the effectiveness of your landing pages at converting the visitor into a buyer. If your conversion rates are low concentrate on improving your landing pages.
An sub-item to consider regarding conversions is the average amount of each sale or gift, which, will also affect your overall results and thus can help you determine the over-all value of your various Split Test groups and online funraising efforts.
…And a Bonus Step to a Successful Email Fundraising program:
4) Fuss Around to Optimize
I can't emphasize enough how important it is to continue tweaking your programs, looking for pockets of opportunity in the data, and searching for ways to optimize your efforts and their results. Figure out what people are clicking on and accentuate the positives, then eliminate the negatives! Keep a document of lessons learned as well, so you can refer back to things you have gained over the years that you can build on in the future.
Email marketing is a proven and effective way to enhance your ephilanthropy, so use these four principles to accelerate your email marketing efforts, and callPathmaker Marketing in Phoenix at 623-322-3334 if we can be of any assistance to you. Or read further about this topic on our blog about email fundraising.
Wednesday, April 11, 2012
To learn more about this "marriage” visit us at http://ow.ly/a7r5e and learn about the "sweet” Program Pathmaker Marketing LLC can put together for you!
Tuesday, April 10, 2012
Monday, April 9, 2012
5 Proven Search Engine Marketing Ways to Bring Qualified Traffic
Gone are the days when all you need to do to run an online business is to build a website, send it to the major Search Engines and wait for visitors to come. Today, you need to proactively drive highly qualified traffic to it and convert visitors into clients.
Search Engine Marketing is not just presenting flashy website, people are no longer buying that. What you need today is to find a hungry niche and sell them your product or services. The question then is how to drive a great deal of hungry visitors into your website. Here is a five-tiered approach to accomplish that:
1. Sear Engine Optimization - It is a fact in online marketing that people will mostly see your website through the Search Engines. It is therefore imperative that the major ones at least (Google, Yahoo and Bing), will find it so that they can feed it to those who are searching. This means that your website should be Search Engine Optimized so their robots can crawl and index your pages. This will greatly influence your ranking in the search results.
2. PPC advertising - Instead of waiting for months to see results from organic SEO strategies, pay-per-click or PPC will give you results within weeks. Through paid advertising, you can then identify which keywords are often search and thus, will be viable in your organic SEO. Although this means you have to spend a little bit of money, the returns are great and that is why you should not neglect this strategy as well.
3. Social networking - The success of websites like Facebook, Twitter and Youtube has taken Internet marketing to new territories. No longer do we bring clients to our websites, we bring our websites to where they are gathered and from there, hope that things will take off. It is therefore the job of the online marketer to seize the opportunities presented by captured and possibly hungry niche because these websites have the power to bring huge awareness to your brand.
4. Link building - No website is an island and that is why you have to build bridges to yours. If you can build links to authority websites, this will make your more credible and authoritative. If a visitor finds a link to your site from Wikipedia for example, he will think that you are indeed genuine in your desire to help and will remove the stigma of selling in his mind.
5. Blogging with targeted keywords - The purpose of blogging with targeted keywords is two-fold; to drive traffic and to pre-sell visitors to the helpfulness of your product or service. If you don’t target keywords with your blog, visitors will not find it even if they want to. On the other hand, even if you can drive traffic to your website, but you are not able to convince them of the usability of your product or service, they will also not buy from you. Blogging with targeted keywords then requires the mixture of naturally incorporating keywords into your blog and be as convincing as possible without being too pushy with your prospects.
This five-tiered approach to Search Engine Marketing will ensure that you are able to drive a highly qualified traffic to your website, convert visitors into clients and increase your revenue. Often times they overlap, nevertheless, they work hand in hand to drive that much needed traffic so that your online marketing success is guaranteed.
Saturday, April 7, 2012
Friday, April 6, 2012
Top 6 Mistakes for Email Fundraising
No matter how much you avoid it, it happens. An email fundraising mishap makes you want to recall all the emails that you have just sent to your donors!. The efficiency of modern technology can be a double edge sword to wound its wielder if you are not careful. The moment you press the send button, all those mails will be in the inbox of all your recipients and if they contain things that are broken, problematic, or included stuff you are not supposed to say, there is no way to bring them back. Hopefully for you that doesn't mean "Hasta la Vista, Baby!"
Well if you get a next time to send, you can take some simple steps to avoid the worst issues, and that is why I would like to share with you the things that you should avoid in your email fundraising campaigns. Here they are:
1. Failure to personalize - An email with a “Dear Friend” in the opening is a good candidate for deletion. I mean, try to put yourself in the shoes of your donor -- why do you think he should support your cause AGAIN if you don’t even know his name? With all the digital information available online, it’s just a sign of sloppy email fundraising not to be able to use the FIRST name. Usually, I ALWAYS have the First name personlization utilized in the BODY of my email. In addition, I use Subject line personalization on resends to non-opens to create something different at first glance.
2. UNDER soliciting your donors - Yes. I said UNDER! Most fundraisers might be scared about running too many campaigns at the same time and asking too much from the same donors. They typically worry about people unsubscribing because they find your email in their inbox too often. Well, I know that can occur, but in my experience most clients err on the side of too much caution. So I'm proposing the reverse is true. The main problem is undersolicitation. My typical rule of thumb is to send out fundraising emails at the same time every month - I prefer the 15th through the 30th. I also Split Test at least 3 email variations and send every 3-4 days during that period of time. That means you could be emailing up to 5-6 times in two weeks. Then we stop any soliciations for two weeks. I've found this system works well, and have used it for over 4 years to help one client raise over $725,000.
3. Failure to test through checkout - The #1 thing that can go wrong with any email campaign is that your checkout process doesn't work. That's why you MUST send yourself test emails in advance and open, click through them, and complete the checkout process to be sure it works. The meltdown scenario is you don't test through checkout and you send 150,000 emails out to see Page Not Found error messages on your forms two days later! Ouch. There are mistakes and then there are mistakes. Overlooking a typo in the Subject Line is a major blunder, but a broken or busted checkout process is the #1 ALL TIME Biggest Show Stopper Mistake ever. That problem stops everything dead in its tracks, so test your checkout process religiously to make sure you capture the gift or donation.
4. Failure to keep up with the times - Are you still relying solely on email that only renders on the PC? You can multiply the power of your campaign if you include with it full social sharing on Facebook, Twitter. Use Addthis. Harness the power of social media for your emails. ALSO, don't overalook mobile either. This is rapidly becoming a required component of any email fundraising campaign. This will make your life much easier because it will complement what you cannot include in a garden variety email. Ease of communication, ease of donating, seeing videos and pictures all add to the overall power that you cannot accomplish with email alone.
5. Only use the shotgun approach - Trying to cover all campaigns in one single mail is what you call the shotgun approach. By definition a shotgun is best used in SELF-DEFENSE cause it sprays "shot" in all directions. Instead, try to be surgical in your approach and by that, I mean try to limit the scope of your campaign. Use rifles or pistols that can hit specific targets. The way to accomplish this is by getting better DATA from your donors. Make sure your Profile Management pages are functional -- use them and/or surveys to harvest more information. As your database grows, you can better segment and focus email sends on specific interests, groups, demographics, or behavior patterns of your donors.
6. Failure to TEST - At the end of the day, all the email marketers in the world can tell you what they think will work, but even the "experts" are only speculating unless their guesses are backed up by real time results. Get around the guessing by testing. Try this and that. Test this and that. Testing helps you find out what really works. Constantly test. Because even when something works one month, it may not work the next, because our results are a combination of two things: those things we control, and the outside forces we do not control. As you test, develop a Lessons Learned document which will give you guidance going forward in regard to things that have been proven to work at one point in time.
Although there are still plenty of “oopps” in email fundraising that are in my list, these six are the most frequent and sadly, the least avoided. Taking these to heart will prevent you from committing them again. Just remember that the moment you press that “send” button, there is no way to get those mails back.
Thursday, April 5, 2012
There is no question that the Internet has become a major source of acquiring information, about topics and about people. As a result, many pastors are discovering that it behooves them to have a sub-stantial presence on the Internet, a Five Star Footprint, if you would, that helps to further the church they serve and the ministry that it offers. With that thought in mind, I have put pen to paper to help those individuals who do, in fact, want to accomplish this particular goal.
The first thing a pastor needs to do is decide is whether they want to be “covert” or “overt” when it comes to the Internet. If, as you are reading this, you decide that your decision is to be “covert” you need not bother reading any further, as this article is being drafted for those individuals who want a higher profile when it comes to the Internet. If you have not yet made this decision, a major determining factor is this: If you believe that many people choose a church because of how they feel about the Senior Pastor, you will definitely want to develop an overt persona, to ensure that you are not a “mystery” to potential new members.
It must also be understood that, like it or not, the Internet will contain information about you. Understanding this basic fact is pastor and Church Marketing 101. The question is, if people check you out online what do you want them to find? Do you want them discover a random jumbalaya that Google assembles, or a concentrated effort that you have orchestrated and put together? If you opt for the latter, what you will be doing is developing your own online profile rather than relying on what Google might come up with. The thing to remember is, if you leave it up to Google , what viewers see might be positive, benign, or adverse. Google doesn’t filter the material, they just display it. But effective internet marketing doesn't leave these important matters to chance.
My contention is that if you are going to be “overt” you might as well be ubiquitous as well! So, to create a Five Star Footprint you will want to begin with the Search Engines, of which there are three main ones: Google, Bing and Yahoo. Google is the dominant engine, and in that channel there are several “Google Searches,” and you will want to make sure that you show up in all of them.
1. Tackle the Search Engines, Google First - Your first step is to show up in a “general” Google Search, which displays everything on the Internet. There is alsoan Image Search, a Video Search, a Local Search (known as “Maps”), a News Search and lesser searches such as Books, Blogs and so on. As a result, your number one priority in establishing your Five Star Footprint is to “tackle” Google. Once you have done that, you can then concentrate on Yahoo, Bing, and other places.
To begin the process, “Google” yourself and see what shows up. In doing this, use every variation of your name as possible: Rev. Bob Smith; Rev. Robert Smith; Rev. Robert E. Smith; Pastor Bob Smith; Pastor Robert Smith; Pastor Robert E. Smith and so forth. Once you determine what shows up for you in these searches you need to identify the items you feel positive about. For example, if GOOGLE displays your FACEBOOK page and you like your FACEBOOK page, this is a web property you need to concentrate on developing further. You do this by adding content to that web property first, then finding ways to build backlinks to it. Make this your pattern: Concentrate on developing web properties that already show up in a Google, Yahoo or Bing search that you have control over. They are low-hanging fruit that you can more easily influence.
2. Take on the Social Networks - Other channels where you will want to make sure you position yourself by developing a presence include: creating aFACEBOOK Page and possibly a FACEBOOK Profile; make sure you have an account on LINKEDIN, that you have a personal website, a Twitter Account, areon YouTube and possibly Vimeo. Once you have opened all of these Accounts and continue to add content to them they will most liekly show up as well on a GOOGLE search of your name. If you don’t currently have any videos you need to start doing them - - on your sermons, or a “Scriptural Seconds” series. Videos can get you listed in a both a general set of search results as well as Video Search resuls.
3. Populate the Web with Your Photos - Displaying photos of yourself is another good way to develop a Five Star Footprint. If you don’t have a Flicker Account get one as soon as possible. Upload your photos so that they are “optimized” to your name. You accomplish this by entitling the files “PastorRyanSmith_DesMoinesIowa” rather than “img9356.jpg". You can also get into FLICKER and write a Title and a short paragraph about each photo. Remember, GOOGLE “interprets” text, not images, so once you upload your images, give it a proper file name, proper title (Pastor Smith Preaching in Pedusky), and description. Then, if someone searches “Pastor Smith,” GOOGLE will potentially bring up the photo in the display results. You can also put photos on your Blog (make sure they are titled properly too!) and on your FACEBOOK Page. Be sure to back link from Flicker, FACEBOOK, and your Blog to your website. By posting and optimizing your videos and photos onto the web in these various places, like Facebook Flickr, YouTube, Vimeo, etc, you are providing the internet with images that you want people see, rather than leaving matters to chance.
4. Move into Advanced Footprinting - Once you've begun to get your web properties, social networks, videos and images populating the web on searches for your name, you can move into advanced areas of branding and footprinting. These would include things like regular blogging using a ministry blog or premier blogging service, Facebook posting, tweeting, article submissions, link buidling, social bookmarking, local listings, and so on. You might even graduate to targeting keywords beyond the variations of your name, or usingonline marketing tools like SEOMoz, aHREFs, SheerSEO and others. In many of these cases, you may even want to retain the professional services of a non profit consultant, like Pathmaker Marketing.
You may want to take a few moments and Google the following individuals to see how they have established their Five Star Footprint. Evaluate each person to see what is showing up. In some cases, you might be able to replicate their paths to success. The first, Dr Michael D Evans, totally dominates “page one” rankings on Google Search, Google Images, and Google Video, which, obviously, is a very good position to be in! But others do too, and you can as well, with some time and effort taken to get yourself there.
The importance of establishing a Five Star Footprint, as we previously mentioned, is that it allows you to control what people find when they Google your name, rather than leaving what they discover to chance. As people rely on the Internet more and more to help them make decisions of where to go and what to see, ensuring that you have a positive presence online is not only a good idea, it is a veritable must!
Disclaimer: The process above can go quickly and smoothly for some pastors who have uncommon or unusual names. For those with common names - ones that many other high profile people share - the process will be more protracted and results deferred. Don't get discouraged by this. Most of these results take time to developed, meaning 6-12 months or longer to get establish a pervasive, ubiquitous Five Start Footprint developed. If you want my personal assistance in this regard, call me at my office at 623-322-3334 or Skype me at Pathmaker.Marketing